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Contact us 24/7: info@thelove.com.au

Express delivery and free returns within 20 days

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Privacy & Returns Policy

Need to return or exchange your item?

You have 20 days from the date of receiving your items to return them.

We can accept returns or an exchange when:

  • The products do not fit 
  • They are in original condition (have not been worn, no makeup or stains, no pet hair, no deodorant marks, etc)
  • You received the incorrect item or size
  • The product is faulty
  • Proof of purchase (receipt or order number)

Simply complete the returns form below and we’ll get in touch with all details you need to return your products. Once The Love Training Wear receives the item we will assess it and be in contact if your refund or exchange has been approved or not approved. Please do not send goods without completing the form. 

 

RETURNS & EXCHANGE FAQ: 

Love the item, but it doesn’t fit!  If the item is still in its original condition & packaging, we are more than happy to exchange this to a different size for you (stock permitting).

I have received the wrong item!  We’re very sorry if we mistakenly shipped the wrong item! Please email us straight away so that we can rectify this as quickly as possible for you. info@thelove.com.au

Do you refund the shipping fees?  Unfortunately the original shipping fees are non-refundable, unless the item is faulty or the wrong item was sent.  

Is there a return postage cost? Yes, all exchanges or returns are required to pay a return postage fee. This is to cover the re-shipping of your items and cannot be avoided. We recommend you select a traced service, so that you can track your parcel. The Love Training Wear will not be liable for any parcels that may have been lost or damaged in transit. 

What are my refund options?  We are happy to provide you with a store credit and will only refund if the item is faulty.

Please note, some of our garments have a mesh feature. All garments are checked before shipped to make sure the mesh is in good condition. We can not return/exchange your item if there are pulls or rips in the mesh. If you are still unsure whether you are eligible for a return or exchange, please contact us, info@thelove.com.au

 

PRIVACY POLICY

Our website address is: https://thelove.com.au.

What personal data we collect and why we collect it?

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

What rights you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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