Need to return or exchange your item?
You have 20 days from the date of receiving your items to return them.
We can accept returns or an exchange when:
- The products do not fit
- They are in original condition (have not been worn, no makeup or stains, no pet hair, no deodorant marks, etc)
- You received the incorrect item or size
- The product is faulty
- Proof of purchase (receipt or order number)
Simply complete the returns form below and we’ll get in touch with all details you need to return your products. Once The Love Training Wear receives the item we will assess it and be in contact if your refund or exchange has been approved or not approved. Please do not send goods without completing the form.
RETURNS & EXCHANGE FAQ:
Love the item, but it doesn’t fit! If the item is still in its original condition & packaging, we are more than happy to exchange this to a different size for you (stock permitting).
I have received the wrong item! We’re very sorry if we mistakenly shipped the wrong item! Please email us straight away so that we can rectify this as quickly as possible for you. firstname.lastname@example.org
Do you refund the shipping fees? Unfortunately the original shipping fees are non-refundable, unless the item is faulty or the wrong item was sent.
Is there a return postage cost? Yes, all exchanges or returns are required to pay a return postage fee. This is to cover the re-shipping of your items and cannot be avoided. We recommend you select a traced service, so that you can track your parcel. The Love Training Wear will not be liable for any parcels that may have been lost or damaged in transit.
What are my refund options? We are happy to provide you with a store credit and will only refund if the item is faulty.
Please note, some of our garments have a mesh feature. All garments are checked before shipped to make sure the mesh is in good condition. We can not return/exchange your item if there are pulls or rips in the mesh. If you are still unsure whether you are eligible for a return or exchange, please contact us, email@example.com
Our website address is: https://thelove.com.au.
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